What happens when you get sales?
Depending on your buyers' selected payment method depends on what you need to do and what notifications are given.
There are options available for sales payments through your collections (see Choose how your customers pay you) :
Partner Lab Fulfilment - with credit card payment - You do not have to do anything. The sale will be recorded in your sales history (My Sales > Reports > Sales History) and we make an automated transaction to pay the lab the cost-of-goods.
If you have a Subscription Advance the transaction will be made from your Subscription Advance balance before any new card transaction. This is generally a benefit for busy photographers as it reduces the number of transactions on your card and using this method also means you can ensure funds for cost of goods comes from the same account as the account credited from the sale (e.g If you are taking online sales through PayPal, you can top up your subscription advance using PayPal).
The exception to this are sales through One Vision Imaging - One vision imaging charges you directly for the cost of goods from the account that you have with them. If you do not have an account, they will contact you for payment on your first order- then store your payment details for automatic payment of future orders. Depending on your customer payment option depends on how the funds are available to you, either through theimagefile corporate account, offline payment, or any of the Direct Payments options.
Partner Lab Fulfilment - with offline payment (cheques) - You should wait to receive and clear the payment from the customer. Once the funds have cleared, go to the order information (link from the sales history or the reminder box on your Control Panel), and click the button Payment Verified. This will send the order to the Lab. Your customers will receive their orders within a couple of days. The sale is recorded in your sales history (My Sales > Reports > Sales History).
Self-fulfilment sales - All sales orders are both sent by email to you, and a sales notification will also be sent to the customer. Your sales will also be shown as a reminder tile on your Control Panel page. You can change the frequency of the self-fulfil sales reminder emails from My Profile > Preferences. You must fulfil the order and despatch to the customer. The sales will be recorded in My Sales > Reports > Sales History.
Should I process every order I receive?
If the customer has paid by theimagefile corporate account, the transaction will have been processed automatically and you may start processing the order immediately.
If the customer has selected the option offline payment, you should wait to receive and clear the funds, then process the order.
If the customer paid you via a My Sales > Direct Payments method, then you will receive your order from theimagefile in the usual way. You should also receive an email from the card processing company detailing the payment. You should confirm the funds have been received, then process and ship the order.
Commissions
There are no commissions on sales with direct payments. Credit and Debit card payments through theimagefile corporate account have a straight 10% charge on the order value deducted at source before the funds being transferred to your sales history. All commission invoices will be shown on the sales history page below each sale incurring the charge, or on the funds withdrawal invoice.
Withdrawal of funds to your bank account
If using any My Sales > Direct Payments then funds are paid or withdrawn from the payment provider directly to you.
If using theimagefile corporate account funds can be withdrawn from My Sales > Reports > Sales History whenever you have an available balance. You will see a link at the bottom of the sales history table, Withdraw Funds. Clicking this link will start a payment via BACs from theimagefile to your bank account as set in Finance Details > My Bank Details. Please note that all sales through the theimagefile corporate account have a thirty day clearing time before funds are available for withdrawal.
When you make a funds withdrawal, the system will generate a transfer notification and invoice from theimagefile for the transfer fee.